(Senior) Head of Account & Program Management

Ideas need initiative.


Werum IT Solutions is the world’s leading supplier of manufacturing execution systems (MES) and manufacturing IT solutions for the pharmaceutical and biopharmaceutical industries. Werum’s PAS-X software product is run by more than half of the world’s top 30 pharmaceutical and biotech companies as well as many mid-sized drug manufacturers. Founded in 1969, Werum is headquartered in Lüneburg, Germany, and has locations in Europe, America, and Asia. Werum is part of the Körber Group’s Business Area Pharma Systems.


The Business Area Pharma Systems provides high quality solutions for the production, inspection and packaging of pharmaceutical products and unites seven internationally successful companies under one roof.


The Körber Group is an international technology group with around 10,000 employees all over the world. It unites technologically leading companies with 140 production, service, and sales companies and offers its customers solutions, products, and services in the Business Areas of Automation, Logistics Systems, Pharma Systems, Tissue, Tobacco, Corporate Ventures and Körber Digital.

For our location in Lüneburg/Germany we are looking for

(Senior) Head of Account & Program Management (m/f)

Tasks:

  • Developing and implementing global account strategies for our key accounts within the Pharma- & Biotech industry
  • “Face to the customer” - centrally managing the customer relationship and interface w.r.t. customer satisfaction, strategic and global spanning topics e.g. steering- / escalation and contract management
  • Creating value solutions and quantifying value for our key customers; in that regards also working with Werum Product Management to further develop our product portfolio
  • Providing management support and management consulting to customers for global MES programs
  • Reporting to executive management in regards to corporate and business objectives for assigned key accounts
  • Advancing Werum’s Strategic Account Management methodology

Qualifications:

Desired Skills:

  • Excellent verbal and written communication skills; ability to communicate precisely and effectively from Department to C-Level
  • Strong decision influencer and negotiation skills
  • Ability to collaborate in a team environment and drive results within a matrix organization
  • Ability to align short term objectives with overall strategic goals
  • Superior ability to remain composed and organized in a high pace work environment
  • Self-motivated, energetic and enthusiastic personality

 

Desired Experience:

  • At least 8 years of work experience with 3 years of management experience
  • Experience in defining and delivering IT projects in the regulated industry
  • IPMA / PMP certification is a plus
  • Experience with Werum’s MES solution PAS-X is a big plus
  • A bachelor of science degree in a management, science or computer science field is required