Application Support Engineer (m/f/d)

Ideas need initiative.


Werum IT Solutions is the world’s leading supplier of manufacturing execution systems (MES) and manufacturing IT solutions for the pharmaceutical and biopharmaceutical industries. Werum’s PAS-X software product is run by more than half of the world’s top 30 pharmaceutical and biotech companies as well as many mid-sized drug manufacturers. Founded in 1969, Werum is headquartered in Lüneburg, Germany, and has locations in Europe, America, and Asia. Werum is part of the Körber Group’s Business Area Pharma Systems.


The Business Area Pharma Systems provides high quality solutions for the production, inspection and packaging of pharmaceutical products and unites seven internationally successful companies under one roof.


The Körber Group is an international technology group with around 10,000 employees all over the world. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products and services in the Business Areas of Körber Digital, Logistics Systems, Pharma Systems, Tissue and Tobacco.

For our locations in Lüneburg and Sankt Augustin we are looking for

Application Support Engineer (m/f/d)

Tasks:

  • Qualified Incident Management and Service Request Fulfillment on vendor level in a complex application environment (client application, application server, background process server, virtualization layer, database, interface to ERP, interface to production machines)
  • Taking care of our customer's business processes and helping to maintain a stable and interruption free production
  • Close collaboration with internal 3rd level support teams
  • Being part of a global 24/7 application support team (Follow-the-Sun and/or on call duty)
  • Attend training at German headquarter’s and visit customer's production sites from time-to-time. For employees located at the Sankt Augustin office a high flexibility, especially during the first year is a must

Qualifications:

  • University degree in e.g. computer science/engineering/software development and/or multiple years of experience in vendor level support organizations
  • General overall skills in complex application troubleshooting
  • Advanced knowledge in local area network operations, virtualization environments (e.g. Citrix / VMWare), Operating Systems (e.g. Windows, Unix, Windows Server)
  • Good database knowledge (Oracle / PL-/SQL)
  • Good analytical skills
  • Strong service orientation and good communication behavior
  • High self-motivation level
  • High willingness to deeply dive into new products and learn something new about our service/product world day by day
  • Excellent English and German language skills (verbal and written)
  • ITIL understanding is a benefit, ideally backed by an ITIL Foundation Certificate
  • Working experience in ITIL based IT-Service Management environments (e.g. Service Now, Remedy, Zendesk, etc.) is a plus
  • Strong process understanding
  • First contact with a regulated industry (e.g. Pharma / Medical Devices / Banking) is a benefit