Software Engineer - Service Desk

Ideas need initiative.


Werum IT Solutions is the world’s leading supplier of manufacturing execution systems (MES) and manufacturing IT solutions for the pharmaceutical and biopharmaceutical industries. Werum’s PAS-X software product is run by more than half of the world’s top 30 pharmaceutical and biotech companies as well as many mid-sized drug manufacturers. Founded in 1969, Werum is headquartered in Lüneburg, Germany, and has locations in Europe, America, and Asia. Werum is part of the Körber Group’s Business Area Pharma Systems.


 
The Business Area Pharma Systems provides high quality solutions for the production, inspection and packaging of pharmaceutical products and units five internationally successful companies under one roof.


The Körber Group is an international technology group with approx. 11,500 employees around the world. It comprises leading-edge technology companies and over 100 production, service, and sales entities and offers its customers solutions, products, and services in the Business Areas of Automation, Logistics Systems, Machine Tools, Pharma Systems, Tissue, Tobacco and Corporate Ventures.

For our location in Cary we are looking for

Software Engineer - Service Desk

Tasks:

We have an outstanding career opportunity for a Software Engineer looking to work for an industry leading Software Firm within the Pharmaceutical Industry. In order to expand we are seeking talented Software Engineers to join our U.S. team for a position in Cary, NC. Software Engineers provide key support after the deployment of Werum’s MES solution PAS-X and work closely with Werum’s Subject Matter Experts and respective Client IT to ascertain successful resolution of IT challenges in regulated environments. This is an excellent opportunity for a dynamic and motivated individual looking to gain firsthand engineering experience throughout the US. The ideal candidate should have a technical background, design and development experience with Java, debugging skills, must enjoy interaction with customers, have excellent communication skills and enjoy a fast paced work environment.

Role Responsibilities:

  • Support PAS-X Service Desk with technical incident analysis and code review
  • Advise and train customers on Werum’s PAS‐X MES software configuration and setup
  • Support customers during go-live of the PAS-X application
  • Coach and instruct Werum employees on technical PAS‐X product matters
  • Investigate client issues – troubleshooting (replicate/diagnose/document problems)
  • Install PAS-X MES software as required by projects
  • Support validation activities of PAS‐X MES software projects
  • Organize and teach IT workshops at customer sites
  • Understand functionality provided by Werum’s PAS-X MES software for the purpose of deploying
  • it at client locations
  • Provide office based support for Werum’s PAS-X Service Desk after 4-6 weeks of onboarding
  • program

Qualifications:

  • At least two years working as a Java Developer is required
  • A Bachelor’s Degree in a science field or Computer Science is required; a Master’s Degree is preferred