Director, Services

Ideas need initiative.

Hauni Richmond, Inc., in Richmond, Virginia, USA, is part of the Körber Group's Business Area Tobacco. We offer excellent salaries, benefits, challenging work and professional growth.

The Business Area Tobacco with the lead company Hauni is the world’s leading supplier of technologies as well as technical and consultancy services for the international tobacco industry.

The Körber Group is an international technology group with around 10,000 employees all over the world. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products and services in the Business Areas of Körber Digital, Logistics Systems, Pharma Systems, Tissue and Tobacco.

For our location in Richmond we are looking for

Director, Services


  • Responsible for after-sales and services activities in the North American market of the tobacco industry
  • Responsible for customer service (spare parts), technical service, maintenance services and customer consulting, a total of 40+ employees.  Each department is lead by a manager who reports to the Director, Services
  • Coordinate all market activities such as parts, sles, technical service customer visits, product promotions and introduction of new after-sales products
  • Visit customers with account representatives to conduct sales negotiations, provide consultaitons and increase customer relations
  • Responsible for after sales P/L including incoming orders, sales, investments, cost of materials, staff, etc.
  • Develop and revise as necessary strategy for successful business in a volatile market
  • Provide an interface to central support functions at headquarters in Hamburg and to the sales companies worldwide


  • Bachelor of Arts or Science in Business Administrator or Engineering; Master's degree preferred
  • Possess ten years' experience working in or with the US market with experience in after-sales market
  • Hands-on experience in an established business wiht multi-product line offerings is preferred
  • Good ability for budget reports and analyses, inventory, sales and other market data
  • Possess at least three or more years of supervisory experience with direct reports or cross-functional training & excellent oral, written and presentation skills
  • Work independently
  • Ability to lead people
  • Strong analytical and computer skills (MS Office) and SAP skills
  • Effective in customer relations at all levels from floor to executive suite
  • Demonstrate excellent work ethi, possess highly developed organizational and interpersonal skills
  • Technical expertise in the tobacco/food processing packaging industry beneficial