Professional Services Manager

Ideas need initiative.


Werum IT Solutions is the world’s leading supplier of manufacturing execution systems (MES) and manufacturing IT solutions for the pharmaceutical and biopharmaceutical industries. Werum’s PAS-X software product is run by more than half of the world’s top 30 pharmaceutical and biotech companies as well as many mid-sized drug manufacturers. Founded in 1969, Werum is headquartered in Lüneburg, Germany, and has locations in Europe, America, and Asia. Werum is part of the Körber Group’s Business Area Pharma Systems.


 
The Business Area Pharma Systems provides high quality solutions for the production, inspection and packaging of pharmaceutical products and units seven internationally successful companies under one roof.


The Körber Group is an international technology group with around 10,000 employees all over the world. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products and services in the Business Areas of Körber Digital, Logistics Systems, Pharma Systems, Tissue and Tobacco.

For our location in Cary we are looking for

Professional Services Manager

Tasks:

  • Leading a team of highly qualified professionals
  • Ensuring that the projects are executed in time, budget, and quality
  • Responsible for financial success of unit
  • Day to day supervision of team members
  • Handle escalations and ensure customer satisfaction
  • Participate in interviewing and hiring of new team members
  • Training team members – onboarding support, setting up training, and continuous coaching and mentorship of the project team
  • Setting up training and development plans
  • Measurement of performance of team members
  • Annual and periodic reviews (1 on 1)
  • Utilization reports, performance reports and metrics, capacity, invoice planning and revenue sheet management
  • Month/quarter/year end closure financial responsibility
  • Support SOW development
  • Create new business within established accounts
  • Support and collaborate with Werum’s Sales department
  • Travel required to support ongoing business (approx. 10-20%)
  • Maintain customer relationships with client sponsors
  • Responsible for process improvement that supports overall strategic objectives
  • Work on maintaining a positive work culture
  • Setting up, effectively communicating, and measuring targets and goals
  • Responsible for projects and programs with national and international customers

Qualifications:

  • Bachelor’s Degree in a business or IT related discipline, Master’s degree
  • A minimum of 4 years’ work experience in a managerial role
  • PMP certification is a plus
  • Experience in a matrix organization and working with globally dispersed teams
  • Experience in a GMP industry
  • Proven successful team management experience
  • Analytical and financial comprehension
  • Conflict management, Enthusiasm and ability to motivate a team
  •  Self-driven and proactive with the ability to communicate at different levels
  • Negotiation, Presentation, and Project management skills
  • MS Office suite
  • Experience with JIRA is a plus
  • Flexible, open-minded to change and ability to apply change in day-to-day work