Billings Specialist - Renewals

Ideas need initiative.


HighJump is a global provider of supply chain management software that streamlines the flow of inventory and information from supplier to store shelf. The company is headquartered in Minneapolis, MN (USA) and supports customers ranging from SME business to marquee global enterprises.  HighJump’s functionally rich and highly adaptable end-to-end solutions efficiently manage customers' warehousing, manufacturing, transportation, distribution, delivery routes and retail stores. The company belongs to the Business Unit Software and is part of the Business Area Logistics Systems belonging to the international technology group Körber.

The Business Area Logistics Systems is the leading supplier of fully-integrated solutions for optimizing complex internal and external logistics processes. Under a common roof the companies of this Business Area offer solutions in the fields of warehouse and conveying technology, palletization plants, software and logistics network controls as well as system integration.


The Körber Group is an international technology group with around 10,000 employees all over the world. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products and services in the Business Areas of Körber Digital, Logistics Systems, Pharma Systems, Tissue and Tobacco.

For our location in Colorado Springs we are looking for

Billings Specialist - Renewals

Tasks:

The Billing Specialist is responsible for a range of accounting activities relating to the general ledger, sales & reporting. This includes performing various tasks related to entering sales and purchase orders, invoicing customers, general accounting and month-end close processes, and ad hoc projects. This position assists in ensuring accounting transactions are executed in accordance with established standards of internal controls and processes. 

 

  • Review Support and Subscription records in Accounting Software System to ensure data is correctly entered and the quotes generated are accurate and sent to customers in a timely manner.
  • Once payment or commitment is made from the customer, adjust and manage the record for accurate invoicing, discounts and revenue recognition in accordance with HighJump’s accounting policies.
  • Follow up with customers and communicate on expiring maintenance quotes.
  • Work in conjunction with the Renewals team on responding to customer inquiries in shared email box.
  • At times, requires some extensive research and ability to provide information to customers quickly, for a prompt and timely renewal of support.
  • Assist customers both internally and externally.
  • Review and manage the receipt of vendor invoices related to 3rd party vendors for the renewal of 3rd party products.
  • Process all credit requests working closely with Accounts Receivable in the issuance of any credits.
  • Proactively identify billing issues and work with appropriate internal staff and external customers & partners to resolve issues.
  • Alert management with revenue impacting issues and/or anticipated interruptions to HighJump’s expected goals.
  • Responsible for assisting with the successful and timely billing of monthly bulk billing activities.
  • Participate in the month, quarter, and year-end close process as well as audit requests.
  • Work to meet month-end deadlines collectively with the Renewals team
  • Handle follow up questions, from customers and internal personnel. Help resolve any discrepancies or billing errors, and update the company's billing records accordingly.

Qualifications:

Key Skills: Analytical Skills, Attention to Detail, Verbal & Written Communication

Education / Certification Requirements: Associates' degree in Accounting, Finance or related field, or equivalent work experience

2-3 years previous billing experience required.