Call Center Support Services Technician

Ideas need initiative.


HighJump is a global provider of supply chain management software that streamlines the flow of inventory and information from supplier to store shelf. The company is headquartered in Minneapolis, MN (USA) and supports customers ranging from SME business to marquee global enterprises.  HighJump’s functionally rich and highly adaptable end-to-end solutions efficiently manage customers' warehousing, manufacturing, transportation, distribution, delivery routes and retail stores. The company belongs to the Business Unit Software and is part of the Business Area Logistics Systems belonging to the international technology group Körber.

The Business Area Logistics Systems is the leading supplier of fully-integrated solutions for optimizing complex internal and external logistics processes. Under a common roof the companies of this Business Area offer solutions in the fields of warehouse and conveying technology, palletization plants, software and logistics network controls as well as system integration.


The Körber Group is an international technology group with around 10,000 employees all over the world. It unites technologically leading companies with more than 100 production, service and sales locations and offers its customers solutions, products and services in the Business Areas of Körber Digital, Logistics Systems, Pharma Systems, Tissue and Tobacco.

For our location in Colorado Springs we are looking for

Call Center Support Services Technician

Tasks:

HighJump is a global provider of logistics, 3PL, transportation, warehouse, mobile fleet management, and point of sale solutions. HighJump is a growth-oriented corporation and leading provider of end-to-end supply chain solutions for small to enterprise companies. Through a culture of innovation, HighJump strikes the perfect balance among client satisfaction, employee fulfillment and shareholder value through our accelerated services.

We have a full time position available for a call center Support Services Technician in our Retail Furniture Inventory Management Software System division in Colorado Springs. As a member of our customer support team, this successful candidate will be responsible for delivering a high level of customer service to our clients. The incumbent will be responsible for advanced trouble shooting and resolution of the issues reported in current/subsequent versions of the software. 

  • Administer consistent quality customer support through calls and emails.
  • Complete ownership of support calls, diligent follow ups and actively monitor client issues.
  • Troubleshooting and resolution of issues reported in current/subsequent versions of the software. 
  • Communicate with coworkers staff through e-mail or verbally (provides examples, determining cause of client issues and monitoring resolution).
  • Prompt and thorough internal testing of RETAILvantage software prior to version release dates.
  • Assist clients with product implementation and training.

Qualifications:

  • Critical thinking is a must. Strong problem solving and troubleshooting skills.  Takes initiative to research software related inquiries/problems and determine the best applicable resolution.
  • Strong customer service skills along with excellent communication skills, both verbal and written.
  • Intermediate computer skills and experience with Office Suite, Windows operating systems and web browser based applications. 
  • Reacts to change efficiently and handles other essential tasks promptly as assigned.
  • Works well under pressure and able maintain poise in a fast-paced, deadline driven environment.

Preferred:

  • Basic Accounting knowledge and/or Accounting software background.
  • Quality Assurance testing experience.